Driver
Reservations
- What happens if my rider is a no-show?
- What happens if I need to cancel my reservation?
- Why aren’t there any reservations requests in the UZURV Feed?
- I’m expressing interests in reservations, but I’m not being selected. Why not?
- I’m interested in a reservation that is before or after one of my existing reservations. It’s not at the same time, but the system won’t let me select it. Why is that?
- How do I accept reservations requests?
Mobile App
- My profile is complete but the app says that moderators will review and approve it. Is there something that I need to do?
- Why are other drivers receiving notifications about new requests in the feed and I’m not?
- What does it mean to be a rider favorite?
- Why am I not hearing sound alerts for my notifications (i.e., the “honk honk”)?
- What does it mean when I receive the error message, “Location not found” when entering airport locations?
- Understanding the notifications, pending riders, and reservations.
Account
- Why is my card being charged when I have not been selected?
- How do I complete My Services Profile?
- If I already have a Driver account, can I have a Rider account too?
- How many characters are allowed in the profile bio?
- How does the UZURV Referral Rewards Program work?
- How do I receive my Incentive and UZURV360 fares?
UZURV Company
- What should I expect as a driver waiting for approval?
- How does UZURV determine the fare price (e.g., cost per mile, surges)?
- How to determine which level of UBER service? UberX, XL, UberSelect, and Black Car?
- What is UZURV’s policy regarding vehicle age?
- Does UZURV violate the Uber or Lyft Terms and Conditions?
- How can I work for UZURV as a driver?