Privacy Policy



UZURV provides an online platform and related technology allowing Requesters and Service

Providers, including Transportation Providers, to connect online and to schedule reservations for

Services directly with each other. The UZURV Site and Mobile App can also be used to facilitate

the listing of information regarding Requesters and Service Providers, including Transportation

Providers, and the scheduling of Reservations for Services, including Transportation Services.

This Privacy Policy is intended to inform you about our policies for collecting, using or disclosing

Personal Information provided to us by Service Providers, Transportation Providers,

Transportation Network Companies (“TNCs”), Requesters, or others who use the UZURV Site,

Mobile App or programs offered by UZURV, including the Referral Fee program, Incentive Fee

program or other programs. By visiting or using the Site, Mobile App or Programs, you are

accepting and agreeing to the policies and practices stated herein. If you do not agree to any part

of this Privacy Policy, you should stop accessing the Site, Mobile App and Programs, and

deactivate your UZURV account if one has been activated.


  1. Information that you give us

When you access or use the Site or Mobile App, we collect information about you, which may

include information about you directly or which could be used in conjunction with data from other

sources to identify you (collectively “Personal Information.”) Examples of activities which allow

us to collect Personal Information include:

  1. Filling in any form on the Site or Mobile App, such as when you register or update the details of your user account, or when you supply identification verification information.
  2. Accessing or using the Site or Mobile App, such as to make or accept reservations, pay for services, post comments or reviews, or communicate with other Service Providers or UZURV Users;
  3. Linking your account on a third party site, application or services to your UZURV account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and
  4. Communicating with UZURV.

Mobile Data

When you use certain features of the UZURV platform, in particular the Site or Mobile App, we

may receive, store and process different types of information about your location, including

general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based

functionality on mobile devices used to access the Site or specific features of the Site). If you

access the Site through a mobile device and you do not want your device to provide us with

location-tracking information, you can disable the GPS or other location-tracking functions on

your device, provided your device allows you to do this. See your device manufacturer's

instructions for further details.

Automatic Information Collection

We may also receive, store and process information that is automatically recorded by our servers

whenever you access or use the Site or Mobile App, regardless of whether you are registered with

UZURV or logged in to your UZURV account, such as your IP Address, the date and time you

access or use the Site, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.

Cookies and other Tracking Technologies

UZURV may use cookies and other similar technologies, such as mobile application identifiers,

on the Site. Cookies are small data files that may have unique identifiers and reside, among other

places, on your computer or mobile device, in emails we sent to you, and on our web pages.

Among other things, cookies help us improve our Site and your experience using the Site. We use

cookies to see which areas and features of our Site are popular and to count visits to our Site. We

may access information contained in cookies placed on your device by a Third-Party provider as

permitted by the terms of your agreement and privacy settings with such Third-Party provider. We

may share this information with the Third-Party provider for its use as permitted by the terms of

your agreement and privacy settings with such Third-Party provider.

We currently do not use technology that recognizes "Do Not Track" signals from your browser.

We may track your activities if you click on advertisements for UZURV services on Third-Party

providers such as search engines and social networks, and may use analytics to track what you do

in response to those advertisements.

We may, either directly or through third party companies or individuals we engage to provide

services to us, also continue to track your behavior on our Site for purposes of our own customer

support, analytics, research, product development, fraud prevention, risk assessment, regulatory

compliance, investigation, as well as to enable you to use and access the Site and to pay for your

activities on the Site and Mobile App. We may also, either directly or through third party

companies and individuals we engage to provide services to us, track your behavior on our own

Site to market and advertise our services to you on the Site or Mobile App and third party websites.

Most browsers automatically accept cookies, but you can modify your browser setting to decline

cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies,

please note that you may not be able to sign in, customize, or use some of the interactive features

of the Site. Flash cookies operate differently than browser cookies, and cookie management tools

available in a web browser will not remove flash cookies.

We can change this Cookie Policy at any time. If we make material changes to the Cookie Policy,

we will let you know either by posting the changed Cookie Policy on the Site or by sending you

an email. If you do not wish to agree to the changed Cookie Policy, then you shall not continue to

access or use the Site or Services. You can find out more about how to deactivate your UZURV

account at, or by contacting

Third parties that use cookies and other tracking technologies to deliver targeted advertisements

on our Site and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative ( and/or the Digital Advertising Alliance

( You may also be able to control advertising cookies provided

by publishers, for example Google's Ad Preference Manager

( Please note that even if you choose to opt-out of

receiving targeted advertising, you may still receive advertising on or about the Site or Mobile

App– it just will not be tailored to your interests.

Other technologies

The Site or Mobile App may also use other technologies with similar functionality to cookies, such

as web beacons and tracking URLs to obtain data about users. We may also use web beacons and

tracking URLs in our messages to you to determine whether you have opened a certain message

or accessed a certain link.

Third-party social plugins

Our Site and Mobile App may use social plugins which are provided and operated by third-party

companies, such as Facebook. In such cases, the third party may be able to link information about

your visit to our Site to your account with them. Similarly, your interactions with the social plugin

may be recorded by the third party. Please refer to the third party's privacy policy to find out more

about its data practices, such as what data is collected about you and how the third party uses such



We use, store and process Personal Information about you for the following general purposes:

  1. To enable you to access and use the Site, Mobile App or Programs;
  2. To operate, protect, and improve the Site, Mobile App, Programs, and our users' experience

and for advertising and marketing;

  1. To help create and maintain security on the Site and Mobile App, such as fraud detection

and prevention, conducting investigations and risk assessments, verifying the address of

your Reservations or Requester/Service Provider location, and verifying any identifications

provided by you;

  1. To communicate with you about service updates, administrative messages, reminders,

technical notices, security alerts, and information requested by you;

  1. To send you marketing and promotional messages and other information that may be of

interest to you, whether about UZURV or about Third-Party companies, products, or


  1. To administer referral programs, rewards, or other promotional activities or events

sponsored or managed by UZURV or Third-Party companies;

  1. To authenticate your credit or debit card account information; and
  2. To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.


Your Personal Information may be disclosed as follows:

  1. Parts of your public profile page that contain Personal Information may be displayed in

other parts of the Site to other users for marketing purposes or to the extent necessary to

operate and manage referral and rewards programs.

  1. Your Profile page will include information including your vehicle description, your

calendar availability, your public profile photo and other information provided by you.

Your Profile page may also include aggregated demand information (such as number of

page views over a period of time). Parts of your Profile page may be displayed in other

parts of the Site or Mobile App to other users for marketing purposes.

  1. The Site and Mobile App allows your public profile page to be included in search engines,

in which case your public profile page will be indexed by search engines and may be

published as search results. This option is enabled by default, and you may opt out of this

feature by changing your settings on the Site or Mobile App. We do not control the

practices of third-party search engines, and they may use caches containing outdated

information, including any information indexed by the search engine before you change

your settings or the information on your public profile page.

  1. When you submit a request to schedule or accept a Reservation, your first name and first

initial of your last name will become visible to the Service Provider, Transportation

Provider, or Requester. In addition, if you agree to be contacted by phone when submitting

or accepting a Reservation, your phone number will be available to the receiving party.

  1. When a Reservation is accepted by the Service Provider, Transportation Provider or

Requester, we will disclose some of your Personal Information to the Service Provider,

Transportation Provider or Requester. However, your billing and payment information will

never be shared with another user.

  1. If you use UZURV’s Site or Mobile App for reservation scheduling, we may ask you to

provide a review. If you choose to provide a review, your review may be public on the Site

or Mobile App.

  1. You may link your account on a Third Party social networking site to your UZURV

account. When you create this linkage:

o Some of the information you provide to us from the linking of your accounts may

be published on your UZURV account profile;


o Your activities on the Site may be displayed to your contacts on the Site and/or that

Third Party site;

o Other UZURV users may be able to see any common contacts that you may have

with them;

o The information you provide to us from the linking of your accounts may be stored,

processed and transmitted for fraud prevention and risk assessment purposes.

  1. We may also engage Third-Party companies and individuals, to provide services to us,

including but not limited to credit card or debit card processing, technology services and

services to help verify your identification, to assist us with fraud prevention and risk

assessment, to assist us with customer service, and to facilitate the payments or

reimbursements to you. We may provide Personal Information about you to these Third

Parties, or give them access to this Personal Information, for the limited purpose of

allowing them to provide these services. These Third Parties will be required to protect this

Personal Information and not to use it for unrelated purposes.

  1. We may also use Personal Information if required to do so by law or in a good faith belief

that such access, preservation or disclosure is reasonably necessary to (a) respond to claims

asserted against UZURV; (b) to comply with legal process (for example, subpoenas); (c)

to enforce and administer our agreements with users, such as the UZURV general Terms

Terms and Conditions, or Terms and Conditions of any Program, and this Privacy Policy;

(d) for fraud prevention, risk assessment, investigation, customer support, product

development and de-bugging purposes; or (e) to protect the rights, property or personal

safety of UZURV, its users or members of the public. We will use reasonable efforts to

notify users about law enforcement requests for their data unless prohibited by law or by

the government request, or if doing so would be futile or ineffective.

  1. If UZURV undertakes or is involved in any merger, acquisition, reorganization, sale of

assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of

our assets, including your Personal Information. In this event, we will notify you before

your Personal Information is transferred and becomes subject to a different privacy policy.


Use of the UZURV Site or Mobile App may require that you provide UZURV with credit card or

debit card information. By submitting your credit or debit card information to UZURV, you

consent to the sharing of your information with third-party payment processors, and other thirdparty

service providers (including vendors who provide fraud detection services). These providers

may store your credit or debit card account information so you can use these payment services

through our Site in the future. See below for information on the Security of Personal Information.



You may access and update or delete the Personal Information in your UZURV account. If you

would like to correct your information or cancel your UZURV account, you can do so by logging


into your account. Please also note that any reviews, forum postings and similar materials posted

by you may continue to be publicly available on the Site or Mobile App, even after your UZURV

account is cancelled. UZURV may also retain information from your account for analytical

purposes or for record keeping.


We will implement and update administrative, technical, and physical security measures to help

protect your Personal Information against unauthorized access, destruction or alteration. However,

no method of transmission over the Internet, and no method of storing electronic information, can

be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of

your Personal Information that we store.

In particular, UZURV does not store your credit or debit card account information, and we do not

have direct control over or responsibility for your credit or debit card account information. The

third party payment processors are required to keep your information secure and confidential.

UZURV assumes no liability or responsibility for unauthorized disclosure or use of your

information due to errors in transmission, unauthorized third-party access, or other causes

beyond the control of UZURV.


The Site or Mobile App may contain links to other websites not owned or controlled by UZURV

(collectively “Third Parties”). UZURV does not have any control over third party websites. These

other websites may place their own cookies, web beacons or other files on your device, or collect

and solicit Personal Information from you. They will have their own rules about the collection, use

and disclosure of Personal Information. We encourage you to read the terms of use and privacy

policies of the other websites that you visit.

Your choices with respect to collection and use of your information include:

  • You can choose not to provide us with any information, although it may be needed to make reservations or to take advantage of certain features offered on the Site or Mobile App.
  • You also can add or update information and close your account as described above.
  • Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you may not be able to access portions of our Site or Mobile App.


Referral Rewards Program

The UZURV provides a Referral Rewards program that allows Transportation Providers to invite

other to use the UZURV reservation scheduling platform. If you participate, you will have to

provide us with certain Personal Information to enable us to provide the Subscriber Program to



UZURV may allow registered account holders to participate in online discussion forums. If you

join a discussion forum, then your membership as well as some of your public information (such

as your profile picture, vehicle picture and public profile page) will be visible to users who browse

the forum. The ability to browse the forum will depend on the forum settings, and it may or may

not be limited to members of that forum.


We may update this Privacy Policy in the future. We will notify you about material changes to

this Privacy Policy by sending a notice to the email address you provided to us or by placing a

prominent notice on our website. We will also update the "Last Updated Date" at the top of this

Privacy Policy. If we let you know of changes through an email communication, then the date on

which we send the email will be deemed to be the date of your receipt of that email.

It is important that you review the changed Privacy Policy. If you do not wish to agree to the

changed Privacy Policy, then you shall not continue using the Site or Services. You can find out

more about how to deactivate or cancel your UZURV account at


If you would like to provide feedback to us about this Privacy Policy, please email


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