UZURV provides an online platform and related technology allowing Requesters and Service
Providers, including Transportation Providers, to connect online and to schedule reservations for
Services directly with each other. The UZURV Site and Mobile App can also be used to facilitate
the listing of information regarding Requesters and Service Providers, including Transportation
Providers, and the scheduling of Reservations for Services, including Transportation Services.
Personal Information provided to us by Service Providers, Transportation Providers,
Transportation Network Companies (“TNCs”), Requesters, or others who use the UZURV Site,
Mobile App or programs offered by UZURV, including the Referral Fee program, Incentive Fee
program or other programs. By visiting or using the Site, Mobile App or Programs, you are
accepting and agreeing to the policies and practices stated herein. If you do not agree to any part
deactivate your UZURV account if one has been activated.
INFORMATION UZURV COLLECTS
- Information that you give us
When you access or use the Site or Mobile App, we collect information about you, which may
include information about you directly or which could be used in conjunction with data from other
sources to identify you (collectively “Personal Information.”) Examples of activities which allow
us to collect Personal Information include:
- Filling in any form on the Site or Mobile App, such as when you register or update the details of your user account, or when you supply identification verification information.
- Accessing or using the Site or Mobile App, such as to make or accept reservations, pay for services, post comments or reviews, or communicate with other Service Providers or UZURV Users;
- Linking your account on a third party site, application or services to your UZURV account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and
- Communicating with UZURV.
When you use certain features of the UZURV platform, in particular the Site or Mobile App, we
may receive, store and process different types of information about your location, including
general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based
functionality on mobile devices used to access the Site or specific features of the Site). If you
access the Site through a mobile device and you do not want your device to provide us with
location-tracking information, you can disable the GPS or other location-tracking functions on
your device, provided your device allows you to do this. See your device manufacturer's
instructions for further details.
Automatic Information Collection
We may also receive, store and process information that is automatically recorded by our servers
whenever you access or use the Site or Mobile App, regardless of whether you are registered with
UZURV or logged in to your UZURV account, such as your IP Address, the date and time you
access or use the Site, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
Cookies and other Tracking Technologies
on the Site. Cookies are small data files that may have unique identifiers and reside, among other
places, on your computer or mobile device, in emails we sent to you, and on our web pages.
Among other things, cookies help us improve our Site and your experience using the Site. We use
cookies to see which areas and features of our Site are popular and to count visits to our Site. We
may access information contained in cookies placed on your device by a Third-Party provider as
permitted by the terms of your agreement and privacy settings with such Third-Party provider. We
may share this information with the Third-Party provider for its use as permitted by the terms of
your agreement and privacy settings with such Third-Party provider.
We currently do not use technology that recognizes "Do Not Track" signals from your browser.
We may track your activities if you click on advertisements for UZURV services on Third-Party
providers such as search engines and social networks, and may use analytics to track what you do
in response to those advertisements.
We may, either directly or through third party companies or individuals we engage to provide
services to us, also continue to track your behavior on our Site for purposes of our own customer
support, analytics, research, product development, fraud prevention, risk assessment, regulatory
compliance, investigation, as well as to enable you to use and access the Site and to pay for your
activities on the Site and Mobile App. We may also, either directly or through third party
companies and individuals we engage to provide services to us, track your behavior on our own
Site to market and advertise our services to you on the Site or Mobile App and third party websites.
Most browsers automatically accept cookies, but you can modify your browser setting to decline
cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies,
please note that you may not be able to sign in, customize, or use some of the interactive features
of the Site. Flash cookies operate differently than browser cookies, and cookie management tools
available in a web browser will not remove flash cookies.
access or use the Site or Services. You can find out more about how to deactivate your UZURV
account at www.uzurv.com, or by contacting firstname.lastname@example.org.
on our Site and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at the websites of industry groups such as the Network Advertising Initiative (http://www.networkadvertising.org/choices/) and/or the Digital Advertising Alliance
(http://www.aboutads.info/choices/). You may also be able to control advertising cookies provided
by publishers, for example Google's Ad Preference Manager
(https://www.google.com/settings/ads/onweb/). Please note that even if you choose to opt-out of
receiving targeted advertising, you may still receive advertising on or about the Site or Mobile
App– it just will not be tailored to your interests.
The Site or Mobile App may also use other technologies with similar functionality to cookies, such
as web beacons and tracking URLs to obtain data about users. We may also use web beacons and
tracking URLs in our messages to you to determine whether you have opened a certain message
or accessed a certain link.
Third-party social plugins
Our Site and Mobile App may use social plugins which are provided and operated by third-party
companies, such as Facebook. In such cases, the third party may be able to link information about
your visit to our Site to your account with them. Similarly, your interactions with the social plugin
about its data practices, such as what data is collected about you and how the third party uses such
HOW UZURV USES PERSONAL INFORMATION WE COLLECT
We use, store and process Personal Information about you for the following general purposes:
- To enable you to access and use the Site, Mobile App or Programs;
- To operate, protect, and improve the Site, Mobile App, Programs, and our users' experience
and for advertising and marketing;
- To help create and maintain security on the Site and Mobile App, such as fraud detection
and prevention, conducting investigations and risk assessments, verifying the address of
your Reservations or Requester/Service Provider location, and verifying any identifications
provided by you;
- To communicate with you about service updates, administrative messages, reminders,
technical notices, security alerts, and information requested by you;
- To send you marketing and promotional messages and other information that may be of
interest to you, whether about UZURV or about Third-Party companies, products, or
- To administer referral programs, rewards, or other promotional activities or events
sponsored or managed by UZURV or Third-Party companies;
- To authenticate your credit or debit card account information; and
- To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
HOW UZURV SHARES PERSONAL INFORMATION
Your Personal Information may be disclosed as follows:
- Parts of your public profile page that contain Personal Information may be displayed in
other parts of the Site to other users for marketing purposes or to the extent necessary to
operate and manage referral and rewards programs.
- Your Profile page will include information including your vehicle description, your
calendar availability, your public profile photo and other information provided by you.
Your Profile page may also include aggregated demand information (such as number of
page views over a period of time). Parts of your Profile page may be displayed in other
parts of the Site or Mobile App to other users for marketing purposes.
- The Site and Mobile App allows your public profile page to be included in search engines,
in which case your public profile page will be indexed by search engines and may be
published as search results. This option is enabled by default, and you may opt out of this
feature by changing your settings on the Site or Mobile App. We do not control the
practices of third-party search engines, and they may use caches containing outdated
information, including any information indexed by the search engine before you change
your settings or the information on your public profile page.
- When you submit a request to schedule or accept a Reservation, your first name and first
initial of your last name will become visible to the Service Provider, Transportation
Provider, or Requester. In addition, if you agree to be contacted by phone when submitting
or accepting a Reservation, your phone number will be available to the receiving party.
- When a Reservation is accepted by the Service Provider, Transportation Provider or
Requester, we will disclose some of your Personal Information to the Service Provider,
Transportation Provider or Requester. However, your billing and payment information will
never be shared with another user.
- If you use UZURV’s Site or Mobile App for reservation scheduling, we may ask you to
provide a review. If you choose to provide a review, your review may be public on the Site
or Mobile App.
- You may link your account on a Third Party social networking site to your UZURV
account. When you create this linkage:
o Some of the information you provide to us from the linking of your accounts may
be published on your UZURV account profile;
o Your activities on the Site may be displayed to your contacts on the Site and/or that
Third Party site;
o Other UZURV users may be able to see any common contacts that you may have
o The information you provide to us from the linking of your accounts may be stored,
processed and transmitted for fraud prevention and risk assessment purposes.
- We may also engage Third-Party companies and individuals, to provide services to us,
including but not limited to credit card or debit card processing, technology services and
services to help verify your identification, to assist us with fraud prevention and risk
assessment, to assist us with customer service, and to facilitate the payments or
reimbursements to you. We may provide Personal Information about you to these Third
Parties, or give them access to this Personal Information, for the limited purpose of
allowing them to provide these services. These Third Parties will be required to protect this
Personal Information and not to use it for unrelated purposes.
- We may also use Personal Information if required to do so by law or in a good faith belief
that such access, preservation or disclosure is reasonably necessary to (a) respond to claims
asserted against UZURV; (b) to comply with legal process (for example, subpoenas); (c)
to enforce and administer our agreements with users, such as the UZURV general Terms
(d) for fraud prevention, risk assessment, investigation, customer support, product
development and de-bugging purposes; or (e) to protect the rights, property or personal
safety of UZURV, its users or members of the public. We will use reasonable efforts to
notify users about law enforcement requests for their data unless prohibited by law or by
the government request, or if doing so would be futile or ineffective.
- If UZURV undertakes or is involved in any merger, acquisition, reorganization, sale of
assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of
our assets, including your Personal Information. In this event, we will notify you before
PAYMENT CARD INFORMATION
Use of the UZURV Site or Mobile App may require that you provide UZURV with credit card or
debit card information. By submitting your credit or debit card information to UZURV, you
consent to the sharing of your information with third-party payment processors, and other thirdparty
service providers (including vendors who provide fraud detection services). These providers
may store your credit or debit card account information so you can use these payment services
through our Site in the future. See below for information on the Security of Personal Information.
HOW YOU CAN CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR
You may access and update or delete the Personal Information in your UZURV account. If you
would like to correct your information or cancel your UZURV account, you can do so by logging
into your account. Please also note that any reviews, forum postings and similar materials posted
by you may continue to be publicly available on the Site or Mobile App, even after your UZURV
account is cancelled. UZURV may also retain information from your account for analytical
purposes or for record keeping.
SECURITY OF PERSONAL INFORMATION
We will implement and update administrative, technical, and physical security measures to help
protect your Personal Information against unauthorized access, destruction or alteration. However,
no method of transmission over the Internet, and no method of storing electronic information, can
be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of
your Personal Information that we store.
In particular, UZURV does not store your credit or debit card account information, and we do not
have direct control over or responsibility for your credit or debit card account information. The
third party payment processors are required to keep your information secure and confidential.
UZURV assumes no liability or responsibility for unauthorized disclosure or use of your
information due to errors in transmission, unauthorized third-party access, or other causes
beyond the control of UZURV.
YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES
The Site or Mobile App may contain links to other websites not owned or controlled by UZURV
(collectively “Third Parties”). UZURV does not have any control over third party websites. These
other websites may place their own cookies, web beacons or other files on your device, or collect
and solicit Personal Information from you. They will have their own rules about the collection, use
policies of the other websites that you visit.
Your choices with respect to collection and use of your information include:
- You can choose not to provide us with any information, although it may be needed to make reservations or to take advantage of certain features offered on the Site or Mobile App.
- You also can add or update information and close your account as described above.
- Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this site, you may not be able to access portions of our Site or Mobile App.
SPECIAL FEATURES AND PROGRAMS
Referral Rewards Program
The UZURV provides a Referral Rewards program that allows Transportation Providers to invite
other to use the UZURV reservation scheduling platform. If you participate, you will have to
provide us with certain Personal Information to enable us to provide the Subscriber Program to
UZURV may allow registered account holders to participate in online discussion forums. If you
join a discussion forum, then your membership as well as some of your public information (such
as your profile picture, vehicle picture and public profile page) will be visible to users who browse
the forum. The ability to browse the forum will depend on the forum settings, and it may or may
not be limited to members of that forum.
prominent notice on our website. We will also update the "Last Updated Date" at the top of this
which we send the email will be deemed to be the date of your receipt of that email.
more about how to deactivate or cancel your UZURV account at www.uzurv.com.