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What are the policies regarding No-Shows or Cancellations?

Cancellation Policy

If a rider cancels...

  • More than two hours before the scheduled pickup time, no charge is made.
  • Less than two hours before the pickup time, he/she will be charged the service fee rate that existed at the time the reservation was made plus a $5 fee. ($4 will go directly to the driver. $1 will go to UZURV).

If a driver cancels…

  • More than seven hours before the scheduled pickup time, the driver will be charged the service fee rate that existed at the time the reservation was made.
  • Less than seven hours before the pickup time, he/she will be charged the service fee plus a cancellation fee of $5.
  • He/she may be temporarily suspended from using the system and contacted by UZURV’s Operations Team for more information.

Note: When a driver cancels, the rider's existing reservation request will immediately be sent to the UZURV Feed so all drivers can view it in order find a replacement ASAP.

 

No Show Policy

We ask that users allow at least 5-10 minutes before reporting their rider or driver as a no show. Riders should schedule their pickup times accordingly.

If a rider is reported as a no show…

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no show fee of $5. ($4 will go directly to the driver. $1 will go to UZURV).

If a driver is reported as a no show... 

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no show fee of $5.
  • He/she will be suspended from using the UZURV system until a review by UZURV Operations is conducted.


Please Note: UZURV may suspend or deactivate a user for any reason and at any time to preserve the integrity of the reservation system. Any user suspended or deactivated can appeal this decision by contacting support@uzurv.com. 

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