Push notifications are sent to your personal device by the Apple Push Notification Service (for iOS) or Google Cloud Messaging (for Android). The sound alert should play automatically when a notification is received. Common reasons why you would not hear a sound alert:
- Your volume is off or too low.
- Your notifications for UZURV are turned off in your phone's settings
- There is a problem with your iPhone or Android device.
- There is an issue with the delivery of the notification from Apple or Google.
If you have checked your volume settings and are receiving sound alerts for other app notifications, please contact us at firstname.lastname@example.org and we will help you troubleshoot the issue.