The most common reasons are that you have either:
- Entered the wrong email. (You must use the email address associated with your UZURV account.); or
- There is a typo in your email address. (E.g., You are missing the dot from “.com” or one letter may be incorrect)
If you have confirmed that your email address is correct, then we recommend you follow the password reset instructions.
If you create a new password and that still doesn’t work, please contact us at firstname.lastname@example.org for help troubleshooting the issue.