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Cancellation & No Show Policy

Cancellation Policy

If a rider cancels...

  • More than two hours before the scheduled pickup time, no charge is made.
  • Less than two hours before the pickup time, he/she will be charged the service fee rate, a $5.00 fee ($4 will go directly to the driver. $1 will go to UZURV), and the incentive that was offered to the driver at the time the reservation was made.

If a driver cancels…

  • More than seven hours before the scheduled pickup time, the driver will be charged the service fee rate that existed at the time the reservation was made.
  • Less than seven hours before the pickup time, he/she will be charged the service fee plus a cancellation fee of $5.
  • He/she WILL BE SUSPENDED from using the system and contacted by the UZURV Operations Team for more information.

Note: When a driver cancels, the rider's existing reservation request will immediately be sent to the UZURV Feed so all drivers can view it in order find a replacement ASAP.

 

No Show Policy

We ask that users allow at least 5-10 minutes before reporting their rider or driver as a no-show. Riders should schedule their pickup times accordingly. For drivers, we expect you to message the rider via the chat feature to alert them of your arrival or any changes to your scheduled reservation pickup time.

If a rider is reported as a no-show…

  • He/she will be charged the service fee rate, a $5.00 fee ($4 will go directly to the driver. $1 will go to UZURV), and the incentive that was offered to the driver at the time the reservation was made.

If a driver is reported as a no show... 

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no-show fee of $5.
  • He/she WILL BE SUSPENDED from using the system and contacted by the UZURV Operations Team for more information.

    Please Note: UZURV may suspend or deactivate a user for any reason and at any time to preserve the integrity of the reservation system. Any user suspended or deactivated can appeal this decision by contacting support@uzurv.com. 

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