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Cancellation & No Show Policy

Cancellation Policy

If a rider cancels...

  • More than two hours before the scheduled pickup time, no charge is made.
  • Less than two hours before the pickup time, he/she will be charged the service fee rate that existed at the time the reservation was made plus a $5 fee. ($4 will go directly to the driver. $1 will go to UZURV).

If a driver cancels…

  • More than seven hours before the scheduled pickup time, the driver will be charged the service fee rate that existed at the time the reservation was made.
  • Less than seven hours before the pickup time, he/she will be charged the service fee plus a cancellation fee of $5.
  • He/she may be temporarily suspended from using the system and contacted by UZURV’s Operations Team for more information.

Note: When a driver cancels, the rider's existing reservation request will immediately be sent to the UZURV Feed so all drivers can view it in order find a replacement ASAP.

 

No Show Policy

We ask that users allow at least 5-10 minutes before reporting their rider or driver as a no show. Riders should schedule their pickup times accordingly.

If a rider is reported as a no show…

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no show fee of $5. ($4 will go directly to the driver. $1 will go to UZURV).

If a driver is reported as a no show... 

  • He/she will be charged the service fee rate that existed at the time the reservation was made, plus an additional no show fee of $5.
  • He/she will be contacted by UZURV Operations via email and text for an explanation, and must respond as soon as possible.  If Operations does not hear from the driver, they will be suspended from using the UZURV system until the review is complete."


Please Note: UZURV may suspend or deactivate a user for any reason and at any time to preserve the integrity of the reservation system. Any user suspended or deactivated can appeal this decision by contacting support@uzurv.com. 

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